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Configuring Custom Email Notifications for Comments and Replies

Learn how to configure a custom email address for comment and reply notifications. Set up DNS TXT records, manage notification preferences.

Updated this week

With custom email notifications, you can send comment and reply alerts to your customers using your own branded email address. This helps maintain a consistent brand identity and ensures professional communication.

1. Where to Configure Custom Email Notifications

You can set up your custom email address in the Custom Branding section of your account settings.

Steps:

  1. Navigate to Account Options → Custom Branding.

  2. Enter the email address you want to use for notifications.

  3. Enter the sender name you want customers to see in their inbox.

  4. Save your settings.

Custom notification email settings screen with fields to enter a custom 'From Email', display name, and TXT records for DNS configuration to send branded email notifications.

Important: Changes After Saving

Once you save your custom email settings, you won’t be able to change them yourself.
If you need to update the email or sender name later, contact us via email, and we’ll help you make the change.

2. Setting Up DNS TXT Records

After you save your custom email address, our system generates two TXT records. These are necessary to authenticate your domain for sending email notifications.

To complete the setup:

  1. Go to your domain registrar’s DNS settings.

  2. Add the two TXT records exactly as provided.

  3. Wait for DNS propagation (can take a few hours).

Tip: DNS configuration steps vary by provider. If you’re unsure where to add TXT records, consult your registrar’s help documentation or contact their support.

3. Controlling Notification Events

Once your DNS setup is complete, you can choose which events will trigger email notifications.

  • Go to Account Options → Email Settings.

  • Select or deselect the events you want to be notified about (e.g., new comments, replies).

Account options email settings interface showing configurable preferences for newsletters, product updates, promotions, blog updates, insights, surveys, beta testing, and banner status changes, plus comment notifications for new comments, replies, and thread activity.

4. Subscription Requirements

Custom email notifications are available on Team and Plus plans.

These plans also include:

  • Custom Templates

  • Workspaces

  • Commenting on Share Links

  • AdTag

  • Translations

  • Multi-customer team plans for seamless collaboration

  • 100,000 daily embed views

If you’re not on one of these plans, consider upgrading to unlock these advanced features.

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