Starting today, we have a new schedule for live and email support. We have decided to operate on a modified schedule after analyzing the busiest and slowest times of our support agents.
There are very few support requests at certain hours and especially during the weekend, so we have adapted the schedule accordingly. The new program is:
Monday-Friday, 5am - 10:59pm GMT / 12am-3pm & 10pm-11am PDT
You can email us at any time on firstname.lastname@example.org, or leave a message through the chat service on Bannersnack, no matter what day or time it is. Our agents will get back to you with a reply within 1 business day.