Welcome to Bannersnack Support

Why do I lose animations when I upgrade from Free to Starter?

We offer the Free version so customers can test most of the core features to see if they find our service useful. You can embed or download all the designs created in your account but all will have a watermark. 

After you've tested our service, you might want to upgrade to a plan that best suits your needs. Looking at the Starter plan, you will notice the subscription is designed for customers who need only Static designs with no use of animated content as neither downloadable formats or animated features will be available.

The animated designs you've created while being a free customer will still work and you can use the embed code provided by Bannersnack to place your design on your website, but you won't be able to edit them in our design platform.

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