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Why can't I upload HTML5 ads on my Adwords account?

If you're trying to use your HTML5 downloaded banners on Adwords and you get an error message stating that your account does not support HTML5 ads you must know that Google recently changed their policy and now HTML5 ads are not available for all advertisers.

However, you can submit a request to use HTML5 ads if they aren’t available in your account and your account meets the following requirements:

  • Has a good history of policy compliance.
  • Has a good payment history.
  • Has more than US$1000 total lifetime spend.

You’ll receive an email update in about 5-7 business days when your request has been reviewed by the Google Ads team. In the meantime, you can use other options like uploaded AMPHTML ads and Responsive Display ads.

Good luck!

Your request was not accepted? Don't fret, we are preparing an AMPHTML download option, a BETA version will be available later this winter.

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