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Why can't I upload HTML5 ads on my Adwords account?

If you're trying to use your HTML5 designs on Google Adwords and you are getting an message stating that your account does not support HTML5 ads, the templateID or Please contact your Google Customer Service Representative to edit this ad error you must know that Google recently changed their policy and now HTML5 ads are not available for all advertisers so you have two options:

  1. Submit a request for HTML5 ads
  2. Upload AMP banners


Enabling HTML5 uploads on your G.A. account

You can submit a request to use HTML5 ads if they're not available and your account meets the following requirements:

  • Has a good history of policy compliance.
  • Has a good payment history.
  • Has more than US$1000 total lifetime spend.

You’ll receive an email update in about 5-7 business days when your request has been reviewed by the Google Ads team. In the meantime, you can use other options like uploaded AMPHTML ads and Responsive Display ads.

Good luck!

Your request was not accepted? Don't fret, we are preparing an AMP download option, a BETA version will be available later this winter.

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