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Welcome to Bannersnack Support

  1. Bannersnack
  2. FAQ

FAQ

Timeline

  • Transition presets and custom animations
  • How to copy-paste an animation effect

Adding macros for different advertising platforms

  • Uploading Bulk Designs into The Trade Desk

Editor

  • New Dashboard (My Workspace)
  • Carousel Download
  • Using the Giphy Widget
  • Keyboard shortcuts
  • Group and ungroup layers
  • Convert custom fonts to SVG and make your banner Google Ads compliant
See all 15 articles

Others

  • How do I migrate my Bannersnack account?
  • Everything you need to know about migrating to Creatopy 
  • Photoshop Plugin changelog
  • Installing and using the new Photoshop Plugin
  • I am using Cloudflare and my SSL validation is still pending?
  • Can I have Bannersnack on my desktop?
See all 16 articles

Features

  • Contextual Preview
  • Why can't I use remove background anymore?
  • Adding Audio to your Designs
  • How do I share my banners on Facebook?
  • Can I manually set the width and height and position of the elements?
  • Generating Design Sets
See all 9 articles

Pricing

  • Can I get a refund?
  • How do I upgrade my plan?
  • Why do I lose animations when I upgrade from Free to Starter?
  • What happens when my membership subscription expires?
  • What is the advantage of having premium?
  • Where can I cancel my subscription?

Most common issues

  • Having problems with your branded share link?
  • How can I get the best quality for my designs while keeping the file's size low?
  • Resource upload - requirements and processes
  • SVG file requirements
  • Reasons for Payment Failure
  • Why isn't my gif design animated?
See all 10 articles
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