FAQ
Timeline
Adding macros for different advertising platforms
Editor
- Keyboard shortcuts
- Group and ungroup layers
- Convert custom fonts to SVG to make the banner Google Ads compliant
- How to change an image by dragging and dropping?
- How to set a transparent background?
- How can I change the aspect of my image?
Others
- I am using Cloudflare and my SSL validation is still pending?
- Can I have Bannersnack on my desktop?
- How to use Bannersnack banners as Instagram ads
- Can I use my banners on platforms like Google Ads or DoubleClick?
- How to create an Instagram Story banner
- How to copy layers from one banner to another?
Free version limitations
Features
- Can I add music to my banners?
- How do I share my banners on Facebook?
- Can I manually set the width and height and position of the elements?
- Downloading a Banner Set
- How to use the Banner Generator?
- What is the banner generator?
Pricing
- How do I cancel my subscription?
- Can I get a refund?
- How do I upgrade my plan?
- Why do I lose animations when I upgrade from Free to Starter?
- What happens when my membership subscription expires?
- What is the advantage of having premium?
Most common issues
- Having problems with your branded share link?
- How can I get the best quality for my banners while keeping the file's size low?
- Why can't I upload HTML5 ads on my Adwords account?
- Image upload file requirements
- Temporary text align issue on buttons
- My GIF file is too large for Adwords, what can I do?