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  3. Most common issues

Most common issues

  • Having problems with your branded share link?
  • How can I get the best quality for my banners while keeping the file's size low?
  • Why can't I upload HTML5 ads on my Adwords account?
  • Image upload file requirements
  • Temporary text align issue on buttons
  • My GIF file is too large for Adwords, what can I do?
  • Custom fonts compatibility with Google Adwords
  • SVG file requirements
  • Reasons for Payment Failure
  • Why isn't my gif banner animated? UPDATED
  • Zip download detected as virus: What can I do?
  • Not satisfied with you GIF image quality?
  • I bought the yearly subscription by mistake, I wanted the monthly one.
  • Do I lose my banners if my subscription expires and my account reverts to a free plan?
  • My banner doesn’t loop. What should I do?
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